Results - Cost reduction in Australian mobile phone company
Context / scope of project : This mobile phone company was suffering a profit squeeze as a result of prices falling in the market and a rise in costs. Managers had seen PIP’s procurement work in other companies and brought PIP in with a brief to reduce its procured spend and ensure its people could sustain and manage these changes going forward.
PIP and client achieved:
4.5% reduction in total spend, 24% saving on costs tackled by PIP
Reduced inbound call centre costs by 55%
Reduced outbound call centre costs by 31%
Reduced cost of leased communications infrastructure by 26%
Reduced bill printing costs by 16%
Reduced supply chain management costs by 30%
Identified 46% IT hardware & OS maintenance & support cost saving
