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 Health benchmarking cost reduction

Context / Scope of project

Our client is a health business that was formed by merging 3 businesses across Australia. Although the 3 businesses enjoyed significant market share in their respective markets, growth was slowing and a greater focus was being put on reducing costs. The 3 businesses had very different cost structures suggesting a sizeable opportunity. However, previous attempts to standardise cost structures failed due to significant regulatory differences and differences in the service mix.

PIP was engaged to cut through these differences and identify which savings opportunities actually existed and quantify how much could be saved. Our approach was based on identifying the underlying drivers of productivity in each business and adjusting these for regulation and service mix. We then workshopped these with management to ensure the benchmarking and cost savings were realisable.

Client achieved:

  • 5% labour cost saving opportunities identified within 4 weeks

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What we did:

  • Developed a new methodology to categorise all labour types across 3 states
  • Transformed the patient service workload to standard working time spent in equivalent hours of operations and patients interaction activities
  • Benchmarked labour productivity of direct / indirect patient interacting personnel by several key performance indicators such as patients per service, operations per service type and labour cost per operation
  • Captured the labour productivity difference and root causes
  • Recommended to senior management the size of labour force reduction by state and by labour type

 


 
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