Context / scope of project : This coated mill was losing money and had a strong union and a distrustful workforce. Customer quality complaints had risen sharply in the past few years and were harming sales. Plant availability was low and maintenance costs were high. Our brief was to fix quality quickly, improve throughput and price, reduce costs and transfer skills and confidence to the site.

PIP and client achieved:
	UK coated market share increases of 110%, UK sheet sales up by 153% (£155/t margin benefits for UK sales over export alternative)
	Uncoated paper production up 10%, coated up 22%
	Quality/complaints – best on record
	Effluent to drain from 2.8 to 1.7%
	Precoat formulation reduced from £230/t to £192/t
	Coating mix reduced from £109/t to £96/t
	Average payback on initiatives of 2 months
	Successful sale to industry party after 15 months