Most volume, revenue, yield and costs results are driven from decisions and behaviours made by the front line and their supervisors. Channelling those decisions and behaviours will transform a business’s results.

Front Line Coaching (FLC) is an evolutionary process that begins with training a supervisor on what their KPIs are and why, what is important to manage, how to manage it and how to deal with variance in order to achieve targeted results.

The difference between good and great FLC is the extent to which it targets the KPIs and people that will have the biggest profit impact.

If you would like an electronic or paper copy of any of our newsletters please contact Catherine Bristow at catherine.bristow@pipint.com