Sustaining Disciplines – essential if you want to sustain change
Abstract
To sustain results and drive improvements, managers must ensure that key sustaining disciplines are carried out. The two most powerful sustaining disciplines are:
Performance Reviews / Result-Action-Reviews (RARs)
Set up right leading and lagging KPIs of performance
Review results to check if changes are working
Forum to confirm priorities and coach direct reports
Audits
Need to be random to maintain an element of surprise
More important procedures audited more often
Conducted by supervisors and managers
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