| 4. Wiring
a business for high performance
& continuous improvement |
| Leading for high performance
- Symbolic Leadership
- How to combine the best of Relationship-based
cultures and Performance-based cultures
- How to Manage by Walking Around
- What does Holding to Account Mean and how
to do it?
- What does a High Performance Company Look
like?
- The Manager's Role is creating and maintaining
a High Performance Culture
- Articulating the End Game until it becomes
a reality
- The HighPerformance Organisation - putting
all the pieces together
|
| Driving Performance Through
Reviews
- Key ingredients of Reviews
- How to run valuable reviews
- The crucial reviews for your organisation
and what they should look like
- Engaging the GM/VP through the review process
- Weekly site and area reviews - the ingredients
for success
- Shift by shift review - overview of key ingredients,
examples
- Morning meetings - driving improvement
- Getting the most out of your Shift Handovers
|
| Using Targets to gain
Continuous Improvement
- What makes a good target
- The art of target setting
- The monthly target setting process
|
| Clarifying Accountabilities
- Determining the KPIs for a business
- What makes a good KPI
- How to assign accountabilities (what works)
- Ensuring role clarity
- Clarifying what's in a role (diary management)
- How best to cascade KPIs
- Reviewing KPIs
|
| Managing Efficiently
- creating the time to lead improvement
- Prioritising - ensuring the focus is on value
- Time Management
- Diary Management
- Meeting Management
|
| Operating Disciplines - ensuring the
operation is running correctly
- Checklists to ensure minimum standards -
what works, what doesn't
- Operating Procedures to ensure repeatability
- Response Plans to improve quality of response
to variances
- Using Variance Reports to drive Continuous
Improvement
- Using Non Conformance Reports to maintain
minimum standards
- Shopfloor problem solving (5 Whys and Root
Cause Analysis)
- Shift handover procedures
- Change Control Forms and approaches
- SPC to Manage Inherent Variability
- SPC - introduction to the concepts of Variability
Reduction
- Callibration
- Operations Statistics (cusum, sampling, in
control & capable, 6 sigma.)
- Sustainability Audits (see Diagnostics)
|
